5901 Duke St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Courteous and comprehensive
Mustafa was very courteous and comprehensive in his approach to the initial assessment of the condition of our washer, determining that it needed a new pump and door gasket. He also checked out other items on our Sears maintenance contract.
William V, Fairfax Sta, VA
Excellent service
The technician was very helpful
Julie M, Fx Station, VA
Service on range
The repairman was friendly and more importantly knew what he was doing. He did a nice job repairing the electronics panel.
Tim M, Alexandria, VA
Jamshid is great!
Jamshid was great, came over for my microwave which was allegedly smoking. We ran it, nothing happened, I went to talk to my wife about what had happend. Jamshid looked everything over, ran the microwave again, looked a few more places, etc. He could have easily just said "the microwave works fine," and that's it, but he kept going and really delivered value for a pointless call. He also gave me great advice about repairing vs replacing the microwave, 100% would want him as my next tech.
David G, Alexandria, VA
Homeowner
Your employee quickly diagnosed the problem with the stove oven, consulted with me on a remedy, and ordered the parts so we could set up a follow up appointment. Upon his return, he quickly moved the stove and prepared to replace the igniters. Thank you for sending him.
Sam A, Alexandria, VA
Exceptional Service - Thank you Jamshid great Job! 5 Stars
Very professional and took all necessary steps to trouble shoot the problem to my satisfaction. Parts that were previous ordered were unnecessary and returned, making more work for the TECH(s). Jamshid H. happen to have the correct part on his truck, which was a thermostat. All previous TECHS were a waste of time. This entire process was totally unacceptable and should of been addressed and fixed on the first call June 8, 2023. Problem corrected August 11, 2023. We were without a stove for two months. Customer Service had multiple excuses, promises, and TECHS that came out in the beginning were not skilled enough . Also, stated they were working on a "Replacement", and it was in a pending status, and waiting for "APPROVAL". Parts were not available, due to COVID, and shipping was delayed. However, I found out differentially, the information which was provided was untrue! I received awful customer service! When I would call I was routed to, Mexico, Philippines, India, and Panama. I would get so frustrated, very hard to understanding, I always asked to speak to a U.S.A. Rep. They would stat that this was a call center and I might be re-directed to them, which I was every time. The time, research, re-directing my call, hanging up on me, frustration became over the top. I purchased a Master Plan in order to protect myself, it should of protected me to have a better experience. Request that SEARS extend my contract for the time I loss and the inconvenience for being without a stove and cluttering my kitchen with unnecessary parts. I paid extra money at the time of purchase to avoid this problem. Let's make it RIGHT!
Nancy M, Lorton, VA
Dishwasher repair
Very knowledgeable and performed what looked to be a pretty involved repair. Good job!
John F, Fairfax Sta, VA
Knew how to fix dishwasher
Great experience. Very friendly and professional. Promised to return the next business day with a part that was needed and did. Excellent representative for the repair company
Dottie B, Woodbridge, VA
Dryer Repair
Very thorough and professional.
Edward N, Lorton, VA
So friendly and helpful!
Abdul greeted my dog and children with a smile even though he had just driven through a thunderstorm to get to my home and arrived at 5:30. He quickly diagnosed and explained the problem, and entertained my children who wanted to watch. He even gave them little jobs to help. Then he was quickly on his way.
Elizabeth V, Alexandria, VA
