4015 Capitola Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Fred Did Good
Fred is great to work with - friendly and very competent.
Roland K, Scotts Valley, CA
Jorge
well done, competent, friendly and shared what he was doing.
Meg H, Santa Cruz, CA
Fridge Maintenance
competent, pleasant. showed what temps everything was at. Highly recommend Fred!
Meg H, Santa Cruz, CA
Great job
Very professional and knowledgeable. Explained all procedures going on while he worked.
Ralph M, Watsonville, CA
ms. lisa lewis
jorge did a great job at a reasonable price thanks Lisa
Lisa L, Santa Cruz, CA
Knowledgeable and Helpful
Very friendly, knew his job well. I would be happy to have him as a tech again.
Maude O, Watsonville, CA
Washer dryer repairman
He is always pleasant, efficient, on time, does a very good job. Thank you for sending HIM.
Donna B, Freedom, CA
Sorry, I don't know what this means
Michael was extremely professional and very kind. You are lucky to have him!
Jacque L, Royal Oaks, CA
LG Refrigerator Repair
After three scheduled service appointments, our LG refrigerator is finally repaired. On the 1st service call on 10/18/23, the repair technician had to order parts. A follow-up appointment was scheduled on 11/1/23 but the repair technician called to cancel because his truck broke down. At the third appointment on 11/14/23, the repair technician was a "no show" without any notification. Apparently he had called in sick, but we were not notified. At the final appointment (4th) on 11/22/23 the repair technician arrived, parts were on hand, and the refrigerator was repaired. We are frustration with the lack of communication, coordination, and securing the necessary parts. We are experiencing similar problems with our Bosch Cooktop range. Parts are not available, and we have been unable to safely use our stove for over a month now. As a result of these experiences, we will not be renewing our Master Protection Plan next year.
Steve F, Santa Cruz, CA
Maintenance
Friendly and professional. Great job. Accurate notification and arrived on time
Merry O, Aptos, CA
