2201 Henderson Mill Rd Ne Reviews
Showing most recent reviews from verified customers of Sears Home Services
Porfessional, Courteous, Friendly and Knowledgable!
After 4 services calls over 5 months, JaVanta was instrumental in diagnosing and starting the repair (overnight defrost) and Shaquon followed suit with similar knowledge and attention to detail to finally resolve the problem. Scheduling the service calls, in and of itself was, however, abominable. For his I would give it a rating of 2 as most representatives were cordial. A window of 8 to 5 is unreasonable. The "system" to find out an estimate time on the day of did not work. The amount of time waiting to speak to a rep was exceedingly long and one promised a return call to confirm a day and time which never happened. The first technician closed the ticket on the service call before confirming that the problem was solved... which it was not. The second technician left promising to return after researching the problem... which he never did. For these two men, I would also give them 2 star only because they were also cordial when here. I sure hope someone at Sears is reading this!!
Christy K, Decatur, GA
Alex is great! Professional, kind,
Alex not only replaced the belt but he cleaned the internal part of the treadmill. He left the area clean and just like he found it. High praise to him!
Cindy S, Atlanta, GA
Extremely great service courteous and Professional
He went above and beyond to make sure it was done today. And didn't have to come back. Even went back to the warehouse to get another part. Which no other Repair man did before
David R, Stone Mtn, GA
Refrigerator repair
Miguel did an excellent job, wish more technicians were as thorough as him!
Melanie K, Atlanta, GA
Miguel was great
Miguel was prompt and helped me resolve my broken refrigerator situation. He accurately assessed the issue and made recommendations that mitigated the challenge.
Ariel P, Atlanta, GA
A Service Man With A Plan
Aaron was cordial, polite and professional. He assessed my problem, went to work and repaired my appliance within a short period of time,
L D, Decatur, GA
Dryer repair
Dryer fixed; looking forward to using again. Eli provided excellent customer service. He was training Austin, so I give Austin compliments as well.
Charlotte S, Brookhaven, GA
Service Technician.
Very personable and efficient. Would definitely have him again. Thank you.
Haines H, Atlanta, GA
Awesome
Ian was awesome- very responsive, communicated status and knowledgeable. I appreciated the speed and efficiency of service!
Amitha H, Atlanta, GA
Great technician!
Great overall experience with technician Alex from start to finish. The backend at sears that did not so great. Had no control over the parts delivered and after have those sitting for a couple of weeks and had to call and confirm over and over again that all parts have been delivered they finally dispatched Alex to complete the work. Completely unnecessary that lack of control.
Alan A, Atlanta, GA