Stacked Laundry Repair Reviews
Showing most recent reviews from verified customers of Sears Home Services
Outstanding employee
Mark is knowledgeable. I would HIGHLY recommend him as an asset to your company. He was the initial tech in my repair. He was the one who, 131 days later, yes you read that correctly -131 days- to pick up the parts that were unable to be used. I'm impressed with Mark. HOWEVER, Your company, on the other hand, is a disaster. From your bot voice to your phone system, to your overseas operators who may speak English but do not understand English, to your overpriced and underwhelming inventory of replacement appliances. You have no customer service. No one can speak to supervisor. And every little step takes 72 hours. Your communication between and within your departments is horrendous. You purposely do not want anyone to speak with an American based associate. One person in charge of a repair from start to finish could have realized a problem 2 1/2 months ago. 4 damaged in transit tub assemblies and 4 months later you had a light bulb moment. Congratulations TRANSFORMCO., you've lost my trust. But you don't care. Your customers are not important. Only their money.
Stephen T, Freehold, NJ
Professional and compassionate
Technicians are great. Takes a long time on the phone to get an appointment but the technician service is excellent.
Nancy A, Murrieta, CA
Service tech
Very knowledgeable Very professional and on time Great guy to work with
Melanie G, Rockport, TX
Owner
Mr Abdul was Very professional man and kind we happy with his service.
Antonio R, Hyattsville, MD
Clothes dryer
Ben was awesome! He was on time and fixed the problem quickly!
Harold P, Myrtle Beach, SC
Excellent service
very efficient and explained everything well. very quick and had the correct parts with him
Sandra C, Gatesville, TX
Dish washer
Very knowledgeable and helpful person
Satish C, Gig Harbor, WA
Appliance Repairman
Canochet was very friendly & knowledgeable. He checked out our machines , & told us what was needed. At this time we decided not to repair them due to the cost.
Karl Sandvig, East Hampton, CT
Dryer and washer
He did a great job. Hope I get Blair every time I need help with my appliances.
Susan H, Boalsburg, PA
Great help
Cesar diagnosed the problem with my dryer right off and helped fix the issue, didn't mind getting dirty and diving in to a poorly hooked up exhaust hose that almost caught fire.
Erika R, Montgomry Vlg, MD
